Hardware failure - Core Switch Component - Equinix SY 1
On-site engineers have replaced affected components, and services have returned to normal. A problem was identified with the fail-over system, which has been addressed and tested.
Engineers have identified a core switch component as the cause of a failure and are currently working with on-site staff to have it replaced.
We apologise for the inconvenience, and estimate a restore time in the next 30 minutes.
19 Affected Services:
- Voice Services / Outbound Calling
- Voice Services / PBX Features
- Voice Services / Cloud Softphone
- Service Management / Web Portal
- Service Management / Management API
- Service Management / Billing and Payments
- Service Management / Technical Support
- Region-Specific Issues / Australian Capital Territory
- Region-Specific Issues / Northern Territory
- Region-Specific Issues / Queensland
- Region-Specific Issues / South Australia
- Region-Specific Issues / Tasmania
- Region-Specific Issues / Victoria
- Region-Specific Issues / Western Australia
- Region-Specific Issues / New South Wales
- Region-Specific Issues / International Access
- Supplementary Services / Faxing Services
- Supplementary Services / SMS Messaging
- Supplementary Services / MaxoTel Website