Dear Customers and Partners,

We have received a further progress update on capacity upgrades being undertaken to decrease and mitigate congestion at peak times on the inter-carrier links.

Currently, all capacity issues to every carrier network other than Telstra have been mitigated. Works are ongoing with Telstra to increase capacity on a per-region basis.

Please note that while other areas and carriers are no longer experiencing capacity issues on our upstream carriers interconnects, there are still other active reported issues on Telstra, Optus and other carriers networks. This means that you may still experience issues calling to or from other numbers, even those in areas which our carriers capacity issues have been resolved.

Status updates for Telstra capacity increases by region are detailed below…

Telstra, Melbourne

  • Telstra Exchange, Windsor: Pre-patch complete, awaiting Telstra to provision the capacity. These works are being expedited. No further update on this.
  • Telstra Exchange, Lonsdale: Pre-patch works were brought forward and were completed over the weekend. The carrier is now working with Telstra to have the approval processes expedited.

Telstra, Sydney
There was a planned upgrade initially scheduled to take place later in the year. The initial design work is being completed before contractors can be engaged to commence pre-patching. Dates for these works will be provided as soon as they are available.

Telstra, Tasmania
Additional capacity for a further 250 channels is now active in Launceston. Some congestion may still occur, as works are continuing for a further 520 channels to be completed by COB tomorrow (25/3).

Telstra, Adelaide
The carrier is working closely with Telstra to add additional capacity. Tie Cables are ready, pending further works. Further updates to be provided as soon as possible.

We thank you for your continued understanding and patience as we work to resolve these issues as quickly as possible. Further updates will be provided as soon as information becomes available.

Kind Regards,
The MaxoTel Team

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