Dear Customers and Partners,

MaxoTel engineers will be performing scheduled maintenance between the following times:

• Start: 12AM (QLD), Sunday 26 July 2026
• End: 2AM (QLD), Sunday 26 July 2026

Due to the nature of these works, the following impacts are expected during the maintenance window:

• 3x up to 5 minute interruptions

These will affect the following services:

• new calls,
• device (handset) registrations,
• customer portal,
• API access.
  Calls already in progress will not be interrupted, and devices will automatically retry connection.

During this maintenance, MaxoTel engineers will be performing capacity upgrades on our database server cluster. Our engineers will work to minimise any interruption as much as possible.

If at the conclusion of these works your phone has not reconnected or you’re unable to make or receive calls, please power cycle your device.