NBN Services
Unplanned NBN Interruption
Dear Customers and Partners,
NBN services are successfully reconnecting. If your service has not reconnected, please reboot your modem.
Please note that the service status is unable to be reflected in the Customer Portal at the moment.
For customers with static IP addresses, please be aware that as an interim measure your service will receive a different IP address.
Engineers are continuing to work through the issue, and we will continue to pass on any updates.
Dear Customers and Partners,
Remediation of the platform was unsuccessful, and engineers are now working to replace the affected infrastructure as a matter of priority.
We will continue to provide updates, including ETAs, as they become available.
Dear Customers and Partners,
Engineers have identified the cause of the interruption as an underlying infrastructure fault and are currently working to correct this following vendor guidance.
We will continue to provide updates as soon as they become available.
Dear Customers and Partners,
Engineers have isolated the problem to a specific configuration and service stack, and are working to remediate the issue as soon as possible.
We will continue to provide updates as they become available.
Dear Customers and Partners,
We have observed a number of NBN services disconnecting and failing to reconnect.
Senior engineers are investigating as a matter of priority and we will post any updates as they become available.