Dear MaxoTel Customers and Partners,

As part of our ongoing commitment to service performance and stability, MaxoTel network engineers will be conducting scheduled network maintenance between the following times:

• Start: 10PM (QLD), Friday 19th Sep 2025
• End: 3AM (QLD), Saturday 20th Sep 2025

Due to the nature of these works, the following impacts are expected during the maintenance period:

• 2x up to 5 minute connectivity interruptions for all services
• 1x up to 15 minute connectivity interruption for off-net customers

Off-net customers are those not on the following providers:

• MaxoNBN
• Vonex
• Aussie Broadband
• Vocus

During this maintenance, MaxoTel engineers will be reconfiguring network services to integrate additional connectivity providers.
Our engineers will work to minimise any interruption as much as possible and monitor changes to ensure all services are restored promptly.

If you experience a loss of connectivity and your device does not automatically reconnect, please allow 15 minutes then power cycle the device.

Kind regards,
MaxoTel