Connectivity Issue

Resuelto

Dear Customers and Partners,
Please be advised that the connectivity issue has been resolved.

The issue occurred during scheduled maintenance power works at our primary datacentre facility. Although this maintenance was not expected to cause any disruption, an issue arose during the works. We are working to obtain further details as to the cause, and will clarify in a PIR. Datacentre staff have resolved the issue, and power has been restored.

MaxoTel services have now been restored.
In the event that your phones show “No Account”, or have no lights, please restart them and try again.

Please use the subscribe button at the top right of this page should you wish to receive email or SMS updates for this or any future incidents as they become available.

We sincerely apologise for this interruption, and thank you for your patience while our team restored services.

Further details will be made available via a PIR, which will be released in the coming days as soon as the details of the cause and resultant action plan are confirmed. The times and details above are approximate and based on the information available to us now, and are subject to change. If you would like to receive a copy of this PIR, please email support@maxo.com.au

Kind regards,
The MaxoTel Team

Problema identificado

Dear Customers and Partners,

We’re currently working to fully restore service as soon as possible. At this stage, services are partially restored, however please be aware that it may take longer than usual for your phones to connect to the server, and calls may intermittently fail to connect.

If your phone is not registered (shows no account, or has no lights), please restart it and try again.

Our team is working as quickly as possible to restore full service and a further update and details will be provided as soon as possible.

Kind Regards,
The MaxoTel Team

Investigando

Dear Customers and Partners,

We are aware of a connectivity issue preventing a number of customers accessing their MaxoTel services, likely related to the scheduled datacentre power maintenance.
We are working on this as a matter of urgency and we will update further as soon as possible.

Kind Regards,
The MaxoTel Team

4 servicios afectados: