Connectivity Issue

Resolved Jun 17, 2020 9:21 AM AEST

Dear Customers and Partners,

Service was restored to normal operation, and no further issues were encountered during monitoring.

The affected transit link has been taken out of circulation and steps are being taken to further diversify our connectivity to protect against this kind of issue in future.

Should you have any queries or concerns, please don’t hesitate to contact us on 1800 12 12 10 or support@maxo.com.au

Kind Regards,
The MaxoTel Team

Monitoring Jun 16, 2020 12:57 PM AEST

Dear Customers and Partners,

We have identified the carrier experiencing a network issue and have dropped our routes to them.
Initial testing shows that service has been restored to normal operation.

Our team is continuing to closely monitor the situation, and updates will be provided should any other issues arise. However, at this stage, no further issues are anticipated.

Please contact our support team on 1800 12 12 10 or support@maxo.com.au if you continue to experience issues.

Kind Regards,
The MaxoTel Team

Opened Jun 16, 2020 12:43 PM AEST

Dear Customers and Partners,

We are aware of a connectivity issue causing no audio on calls for some customers.
This is being investigated as a matter of urgency.

A further update will be provided as soon as possible.

Kind Regards,
The MaxoTel Team