Inbound Calling
Inbound call service interruption
Dear Customers and Partners,
Thank you for your understanding and patience during this mornings service interruption.
We have received official confirmation that our upstream carrier rectified the issue approximately two and a half hours ago at 9:58AM AEST.
The issue has been resolved, and we don’t anticipate any further interruptions.
We are in the process of compiling a PIR with further details of the cause of the issue, as well as our action plan taken in response. We are awaiting further information from the upstream carrier, who have advised it may take up to 48 hours before all of the information becomes available.
If you would like to receive a copy of the PIR when it becomes available, please send an e-mail to support@maxo.com.au
If you have any questions or continue to experience any issues, please contact our support team on 1800 12 12 10 - option 2, or support@maxo.com.au
Kind Regards,
The MaxoTel Team
Dear Customers and Partners,
We are seeing an increasing number of incoming calls entering our network. In our testing, the majority of numbers appear to be working again.
While we haven’t had official notification that the issue is resolved yet, call volumes are starting to approach their normal levels.
We will provide further updates, as well as further details of the cause of the outage as they become available.
Kind Regards,
The MaxoTel Team
Dear Customers and Partners,
Thank you for your continued understanding and patience throughout this issue.
Our team is continuing to work on this issue as a matter of the utmost urgency.
This issue originates from one of the country’s largest carriers, so the problem is widespread, impacting a large number of VoIP providers nationwide.
At this stage, a fraction of incoming calls are connecting successfully, however, the majority of incoming calls are still not connecting.
Unfortunately, we don’t have a confirmed ETA as yet, however we expect a resolution shortly and will advise of updates as soon as they are available.
Kind Regards,
The MaxoTel Team
Dear Customers and Partners,
MaxoTel is aware of an issue with inbound calling affecting the majority of numbers on our network.
Our engineers are investigating as a matter of urgency. Our upstream carrier has confirmed there is an incoming call issue affecting their calling platform.
We are monitoring the situation closely and will advise of updates as soon as possible.
Kind Regards,
The MaxoTel Team